Shipping policy

Last updated: October 30, 2026

Where we ship

We ship throughout the United States. Additional charges may apply for Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, and hard-to-reach locations (such as those only accessible by ferry). If extra charges apply, we'll contact you before your order ships.

Shipping rates

Shipping is calculated at checkout from your address and the weight of your order, using live UPS and FedEx rates. Faster options, such as 2-day and next-day delivery, may be offered at checkout for eligible orders.

Processing times

Most in-stock orders ship within 2-4 business days. Some products ship directly from our suppliers or are made to order (including murals and special orders) and can take longer. We'll let you know if your order needs extra time. You'll get a tracking number by email as soon as your order ships.

Local pickup

Prefer to pick up? Choose Pickup at checkout and collect your order at our showroom, 12537 Sherman Way, North Hollywood, CA 91605. We'll email you when it's ready. Bring your order confirmation, and a vehicle that can handle the weight. Tile is heavier than it looks.

Freight deliveries

Large orders, heavy items, and pallets may ship by freight truck. The freight carrier will contact you to schedule a delivery appointment. Freight deliveries are curbside only: the driver brings the shipment to the curb or the end of your driveway, but won't carry it inside or up stairs. Please have help available to move the material.

Important: before signing for a freight delivery, count the pieces and inspect the packaging. If anything looks damaged or is missing, write it on the delivery receipt (for example, “2 boxes damaged”) before you sign, and take photos. Signing without noting damage can make a claim much harder.

Damaged or missing items

We pack every order carefully, but tile is fragile and breakage occasionally happens in transit. Open and check all boxes as soon as your order arrives, and report any damaged, missing, or wrong items within 5 days of delivery. Email info@marblebros.com with your order number and clear photos of the damaged pieces and the packaging, and we'll arrange a replacement or refund for the affected items.

Samples

Samples typically ship within 2–4 business days. Seeing the real stone in your space is the best way to choose, so we recommend ordering samples before placing a large order.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout. If a shipment comes back to us because of an incorrect address or a refused delivery, re-shipping charges may apply.